Shipping & Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. All returns will be fully refunded, except the initial shipping charge.
To start a return, you can contact us at info@persimmonavenue.com. Please note that returns will need to be sent to the following address: 939 Conner Street, Noblesville IN 46060, United States
All returns are free; however, we will not refund the original shipping charge.
You can always contact us for any return question at info@persimmonavenue.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If an item is damaged, we will replace it free of charge. If this is the case, please reach out to info@persimmonavenue.com
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If you don’t love your order, we will be happy to replace it with something you will! Please reach out to info@persimmonavenue.com with your order number in the subject line and a brief explanation of why the product didn’t suit your needs.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll receive in store credit through an e-gift card that will be emailed.
If more than 7 business days have passed since we’ve approved your return, please contact us at info@persimmonavenue.com.
Order Processing
Please allow 2-5 business days to process your order.
Store Pickup - 939 Conner St, Noblesville, IN 46060
Orders can be picked up during store open hours. An email will be sent when your order is ready for pickup.
Shipping
Orders are generally shipped within 2-12 business days, depending on the method of shipping chosen at checkout. We do not ship outside of the United States at this time.
Domestic Shipping rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
We do not offer international shipping at this time.
Refunds, Returns, and Exchanges
We accept returns up to 14 days after delivery, please visit our return policy for more details.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@persimmonavanue.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@persimmonavenue.com.